Below are some references from clients I've worked with over the years. While all clients have a common need to receive quality guidance and support from their realtor, I find all clients are unique, with different needs and requirements. I welcome the challenge to provide consistent, yet customized service to all clients and potential clients. After all, buying or selling a home is quite an adventure in one's life.
~ Rachel Birnbaum
As first time home buyers my wife and I were extremely apprehensive when we first began searching for our home. So much so that we changed both realtors and lenders a couple times. It's a very personal process and it takes some one with not only immense market knowledge but also some one who can relate to and actually care about their clients as a great real estate agent. Rachel not only found us exactly what we wanted and negotiated as vigorously as she could but we are two weeks out of escrow and Rachel and Ron are still involved making sure our garage is getting fixed and that we understand every inch of our new home.
Ron is Rachel's husband and is a HUGE asset. He is a contractor and came along to every open house and every viewing we had showing us what's good and what's bad from a construction and design aspect. Ron told us what we can fix and make nicer and what we need to stay away from. His advice was invaluable.
Rachel also has Kelly, her assistant and Tyler, a new agent, on her team. The four of them were there with us every step of the way answering all of our questions and concerns and there were a ton. Rachel also got us in touch with a lender I will use forever. He was amazing and he and Rachel worked so well together it made all the difference.
Needless to say that the feelings I have toward Rachel and Ron and their team is of the upmost respect and admiration and I have found friends and a real estate team for life.
~ Jason Gianinni
Rachel is amazing! I contacted her about being our Realtor and she got back to me the same day and set up and appointment to go see a home I had been eyeing online. She didn't waste a second and if it weren't for her promptness, I do not believe I would be living in my current home. My boyfriend and I are a young couple and this was our first time buying a home. Everyone warned us what a headache the entire process is, however with Rachel it was a breeze. We went into the process knowing little to nothing about the small details of home buying and Rachel managed to speak to us in a way that made us feel so comfortable and confident; she never once made it feel as if we should know more than we did. Rachel was always a text away, she always answered any question incredibly fast and she was always more than willing to help us with anything we needed. We even needed to set up internet installation and she went out of her way to contact the owner of the home to make it possible for us to have internet the first day we moved in, which was very important to us.
On top of how professional and truly intelligent Rachel is in the real estate business, she is also unbelievably personable and truly a kind person. She is the kind of person that can talk to anybody and make them feel like they have known her for years, and I really believe this is so important to have when you are doing something important as buying a home. Rachel never once attempted to pressure us into anything or benefit herself in any way, it is so easy to tell that she is a Realtor because she WANTS to help people.
So, if you want a Realtor that you can trust, who is always on top of things, who is a good person and will have your best interest at heart, I strongly recommend you call Rachel, you will NOT be disappointed!
Also, my boyfriend and I are from Benicia and know the surrounding area very well, however if you are not from the area I know Rachel knows everything about Benicia and the surrounding areas, so she is an excellent choice for someone who is looking to move here with less knowledge about the area!
~ Akiyama & Travis Zucca
We enjoyed working with Rachel and appreciated her knowledge of the area, insights into construction possibilities, access to local contractors, and her ability to help us through the process to get our offer accepted. We got our first offer accepted, which seems to be a bit of a miracle these days! At that stressful moment of putting in the offer, Rachel was very responsive and helped move things along swiftly (at all hours!) Rachel and her husband (a contractor who also helped offer some insights; bonus!) are really nice people and great to work with. We are now happy in our new home.
~Nancy Rothstein & Brandon Finch
We switched to Rachel while looking to buy our first home and we were SO happy we did!! She was always available, happy to answer all our first-time home buyer questions, and she's very well versed in Benicia real estate.
Rachel was a true advocate... Guiding us patiently and knowledgeably through each step of the home-buying process. It's hard to find truly great customer service... Rachel does just at that naturally. Can't recommend her enough!
~William & Cory Nichols
My husband and I moved to the Bay Area from Colorado with little information about the Bay Area and even less about California Real Estate. It was me, my husband, our 6 month old daughter and dog in temporary accommodations for 90 days and as each day ticked by we despaired of ever finding just the right place for our little family. Once we discovered Benicia we began the search for a real estate agent, the glowing reviews on Yelp helped us connect with Rachel. I emailed her on Thanksgiving morning and by the afternoon Rachel replied to my email and scheduled a date and time for us to connect by phone.
Rachel is incredibly knowledgeable about Benicia real estate. I really do believe there isn’t a house on the market in Benicia she hasn’t reviewed! When I expressed interest about certain properties she was already able to discuss floor plans, street traffic, and the elementary school our daughter would attend. This information proved invaluable to us! We were able to find the perfect home within two weeks of working with Rachel we walked into our dream home, our offer was accepted in a day and we closed in a month!
Rachel herself is an amazing agent but what is also great is that her office is welcoming and staff incredibly helpful! Kelly answered all my calls, emails and followed up with me to confirm that the information she provided was helpful. Their help doesn’t end with the closing date either! Rachel and Kelly were in constant contact with me in the days leading up to the arrival of the movers and beyond.
I feel as if I have not only found a great agent I have made two friends at Birnbaum Realty!
~Amy & Simon May
From the first moment Rachel walked through our front door, it was obvious she was a professional person of compassion, expressing her desire that the experience of selling our home was to be the smoothest and most satisfying one possible.
From that moment on, that is just what is was – compassionate, efficient, knowledgeable, and professional with a dash of humor and a good hug put into the mix often. Her confidence in the positive outcome of the process was encouraging to my husband and me. Rachel was in communication all the way through as she found a buyer, negotiated a good selling price, arranged for us to meet the buyers, attending the inspections, and presenting the mounds of paperwork with full explanations.
All of this was accomplished in record time. Rachel had contacts with appropriate professionals, including her assistant, Kelly, who took photographs along with a professional who produced a virtual tour that presented our beautiful home in an even more beautiful light!
Rachel was always available via phone and email. Her constant communication, even about the smallest details was helpful. We never felt we were bothering her. She was truly
"there for us"!
~Sara and Bob Blackstock
We were recommended to use Rachel as our realtor by my future employer who had used her as their Realtor previously and had nothing but wonderful things to say about her. Since this was our first home purchase, I did my research and had several Realtors to choose from, but she definitely seemed to have her finger on the pulse of Benicia, where we were wanting to move.
From the moment we were in contact with Rachel, she was eager to help us find exactly what we were looking for in our new home. She listened to our needs and wants, and she always made time to show us houses when we wanted to, based on our busy schedules. We had heard that she had the reputation of being “the closer,” and after meeting with her, I could tell that she would deliver.
She knows this area intimately and knows the realtors and people in this community very well. After we met her, we felt a genuine connection and trust that she would really be responsive and do everything she could to help us find our dream home. We were certainly impressed with her knowledge and experience. Once we found the house that we wanted to make the offer on, she walked us through the process, answering each and every one of our questions in an effortless and helpful way. She is always just a phone call or text away, and is ready to help each step of the journey. She was instrumental in helping us form an offer that was accepted amongst multiple offers, and we will always be grateful for that.
We really didn’t know what to expect, but this entire process really just went so smoothly, that everyone was so impressed that we were able to get the house we wanted to so quickly. Bottom line is, Rachel is smart, honest, and has the expertise, caring, and connection to get you the house you have been dreaming of! We highly recommend her!!
~ Valerie and Ted Jerdee
We just closed on a house in Martinez and Rachel was with us every step of the way. She was always available, returning texts, calls and emails day and night and weekends. She knows the process inside out, she knows a lot of local people, she knows a lot about construction and what to look for. I totally depended on her and I am thrilled with the house and with the process of buying it. When we found the house we wanted, they were taking bids the next day, so she stayed at the computer all evening getting documents for us to Docusign and submit. She guided us through getting appraisals and getting credits back toward closing. She is really easy to work with, friendly and very competent without being intimidating, just supportive and easy to talk to.
~ Susan McCree
We used Rachel as our agent to purchase a short-sale home in San Ramon. Though we were experienced home buyers (this was our 3rd time purchasing a home), it was our first time purchasing a short-sale and we honestly didn't know what to expect. She was incredibly informative and patient, explained the process to us thoroughly, provided us with weekly and even daily updates, and was super responsive. She made the process so easy, and all with a great and positive attitude. We recommend her to all of our family and friends!
~ Fayaz & Durrana Rahimi
Nobody said buying a home was easy, fun, or stress free! As first time home buyers and a new family we wanted to make sure we found an agent that had the knowledge and experience that makes you not only impressed, but at ease.
Unfortunately, as first time home buyers we had to learn this the hard way. Our first agent was a mess! She knew nothing of the homes, the neighborhoods, the schools, and sometimes didn't even know the square footage! So obviously we had to move on to someone else, and that someone else was Rachel Birnbaum aka The Best Agent in Town.
From the first day we spoke to Rachel we were impressed and she continued to impress. Rachel showed us homes not only in Benicia but the surrounding areas such as Contra Costa County and everywhere we went she knew the area, the homes, the neighborhoods, the schools, and the square footage. She was quick to see what we wanted, what we liked, knew our price range and stayed realistic. Needless to say, we had a very delightful experience with Rachel and are happily settled in Benicia. We could have never gotten through this process without her patience, knowledge and expertise.
~ The Culligan Family